receive a refund
I opened a dispute for a package lost by the courier and never received... even though tracking said it was no longer out for delivery, eBay keeps extending the dispute duration without issuing the refund
2 comments
I opened a dispute for a package lost by the courier and never received... even though tracking said it was no longer out for delivery, eBay keeps extending the dispute duration without issuing the refund
heavenwelkin
·3 years agoGood evening goret-feder
The procedure is standardized, and that is to say, after 3 days from opening the case, if the seller does not resolve it, you can ask eBay to intervene.
Make sure you have correctly completed all the steps required by the procedure.
Kind regards.
marioelegio
·3 years agoThe time available to the seller was to find a solution. If there isn’t a solution acceptable to you, it’s up to you to ask eBay to intervene; otherwise the deadlines will expire and you won’t get anything.
https://www.ebay.it/help/buying/returns-refunds/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20e&lucenceai=lucenceai&docId=HELP1382
hi
mario