Refund request
Summary: The discussion concerns a refund request, but no specific details are provided in the messages.
Good morning, I created an eBay label with Poste on 19/09, on 20/09 they took the shipment in charge, as of today 11/10 there is no news about my package. The pickup point is a tobacco shop in the town where the package was sent from, but since 22/09 I haven't had any news about my package. I created a ticket with packlink but I still haven't received any response, what can I do because as a seller I spent money on shipping and eBay fees where I did nothing wrong except maybe choosing the wrong courier? How is it possible not to have any protection?
Thanks to anyone who will help me.
3 comments
heavenwelkin
·11 months agoBut according to the tracking code, does it RESULT that the shipment has left (has it been taken in charge by the courier)?
When did you open the ticket? Today (Saturday)?
If the shipment is not delivered, you will have to refund the buyer.
technopartsbay
·11 months ago" I didn’t do anything wrong except maybe choose the wrong courier"
The "problem" is exactly that... the sender is responsible for the shipment until it’s in the buyer’s hands.
So, if they open a claim for an item not received, you’ll have to refund them in full.
Then it’ll be up to you to ask PackLink for reimbursement, but I can already say that, without additional insurance coverage, you’ll only get back the shipping cost plus a "tot" per kg. (for Poste it’s 2 euros per kg.).
The much-vaunted "protected up to 35 euros" that PackLink promises depends on many factors and is very rarely paid out (rest assured they’ll find some loophole just to avoid it...).
stelomoda
OP11 months ago