Hi everyone, basically I made a purchase from Japan with free shipping, and in just a few days it arrived in Italy, but at the moment the package is stuck in customs for "Importer instructions are required for customs clearance.Recommended action: The importer must provide instructions.". I have not received any contact from FedEx and when I contacted support I was informed that I should fill out a form with tax code, actual value of the item (do I need an invoice?), detailed description,...

In my opinion, you should contact the seller and let them know that the package is stuck in customs and that their intervention is needed to get it released.In any case, try contacting FedEx to see if you can get some more info and maybe see if they can release it after you make a customs declaration.It can't hurt to try.

FedEx customs clearance for importer | Payments and Shipping

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FedEx customs clearance for importer | Payments and Shipping | eBay Italy