Report for service disruption with Packlink, shipment outside the EU
Summary: The discussion is centered on a service issue report with Packlink for a shipment outside the EU. truealakhai2 started the conversation, but a detailed description of the specific problem is missing. Other participants, marioelegio and heavenwelkin, responded, but without adding any further details.
I want to share with the community the negative experience I had with packlink:
The issue is the integration system between eBay and Packlink, which does absolutely nothing to protect occasional sellers, leading them into costly bureaucratic mistakes.
I shipped a collectible card worth €499 to Taiwan. Even though I filled out all the customs forms required by the platform, the package was held in customs for lack of the EORI code. Packlink did not provide any advance warning about the requirement for this code for that specific route and the value of the goods, nor did it block the creation of the label in the absence of a crucial piece of information for customs clearance in Taiwan.
Faced with the impossibility of getting the situation unblocked (being a private individual and not a company), I preferred to request the return of the package to avoid it being lost or destroyed. Also because I had not insured the package, so I did not want to run the risk of losing a €500 item, not knowing what I was going to face. Result: €35 for the outbound shipment lost and another €35 charged for the return, for a total of €70 wasted because of a lack of information on the portal.
The complaint I then submitted to Packlink was closed immediately with a quick, blunt response, placing all responsibility on the user and ignoring the duty of support and transparency of a professional intermediary. If the system does not flag known blocking requirements, the service is clearly lacking.
Strongly not recommended for shipments outside the EU if you are not customs experts, since eBay's "partner" will not help you in the event of foreseeable problems.
heavenwelkin
·6 months agoAs far as customs matters are concerned, Packlink does more than it should, even compared to other shipping services.
Pack link offers you a basic simplified management for customs declarations.
It then falls to the user to find out whether it is also necessary to enter the tax code or ID document.
Whether it is necessary to fill out the proforma declaration with the completed free sale document.
It is also up to the seller to assess whether it is also necessary to include a copy of the eBay order number with a notice of any taxes paid by the buyer.
In a few words, the responsibility for what happened is not to be attributed to packlink, which from this point of view does more than it should to help sellers who know nothing about extra EU sales.
I’m sorry for the inconvenience.
Kind regards.
marioelegio
·6 months agoAlthough it’s not easy to defend, this time Paclink is right.
It is your duty to inform yourself about what is needed to comply with export formalities.
The EORI code is nothing more than your tax code preceded by IT. However, you must have it validated by the customs agency through a simple electronic submission.
Anyway ...
What happens if you do not have a code when the goods arrive at customs? First of all, it should be said that you do not risk fines or penalties. It should also be noted that the goods will not be seized. However, release times could become longer than expected, causing inconvenience both to the economic operator and to suppliers and customers: in fact, the goods could be held at customs until the economic operator requests – and obtains – their code.
(from: https://www.agendadigitale.eu/documenti/tutto-su-codice-eori-ecco-che-cose-e-come-richiederlo/#:~:text=Come%20richiedere%20e%20ottenere%20un%20codice%20Eori,in%20caso%20di%20soggetto%20privato%20non%20Iva.)
So you simply should have asked for the code, instead of having the goods sent back to you.
bye
mario