Service with delivery to a post office/Post Office branch down | Payments and Shipping

onlyjody · 2023-11-22T11:51:04.219000Z

I received an order to ship via the "Poste delivery standard - Pickup point" service integrated with eBay shipping, but on the label creation page the pickup point chosen by the buyer was not saved This had already happened to me when shipping with this service, and the Poste point was automatically filled in by eBay shipping with all the necessary details, whereas in this case it’s as if something had gone haywire.I tried doing a test myself with my listings, and if no point is selected during checkout this option is completely invisible, so it must have bugged out afterward, after the buyer paid.Has this ever happened to anyone using this service? I already called eBay customer service, but unfortunately I didn’t reach an employee who understood it and they told me to contact Packlink. Packlink can’t be contacted without having already created a shipping label, since the label ID is required in the contact form.I wrote to the buyer asking them to send it to me manually in messages, but would I be safe shipping to a point written in the messages? The eBay employee told me to ask them directly, but since they didn’t seem to understand much, I wanted other opinions.

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Service with delivery to a post office/Post Office branch down | Payments and Shipping | eBay Italy