Shipping
Good evening everyone.
I wanted to know, in the case of a package sold and possibly lost (BRT) to the Netherlands,
who should be contacted and who handles the refund to the seller who lost the goods and to the customer.
how and to whom should a claim or request be opened?
Thank you very much
Giovanni
2 comments
heavenwelkin
·8 months agoIf you purchased the shipping label through the eBay shipping service, which is handled by Packlink, you need to open a support ticket through the portal https://spedizioni.ebay.it
Log in with your eBay account and, next to the shipment you made, open a support ticket.
You can also do it through the Packlink portal
https://support.packlink.com/hc/it/articles/360014007839-EasyTicket
In this case I recommend registering on the portal because otherwise the support tickets disappear into thin air and you can't reply, since by email you no longer receive the direct link to the ticket where you can respond. To recover the ticket, you can do it only if you register and log in before submitting the support ticket.
For BRT shipping without insurance, in case of loss, a THEORETICAL compensation of 35 euros is предусмотрено, but there are many items that are not covered by insurance.
In that case, let us know how your claim is going.
Kind regards
giov_mor
OP8 months agoVery kind
I managed to open a ticket
Let’s see how it ends up going
Have a good day
Giovanni Moro