International bulky item shipping handled by buyer | Payments and Shipping

rossanvall_0 · 2024-04-27T19:59:37.593000Z

Good evening, I sold a lot of old used headlights and I had the listing set for customer pickup, but the buyer who contacted me said he would send someone to pick up the pallet, but he couldn’t manage to buy and pay with PayPal, so I had to set shipping to 0 and he paid. What do I do now? Do I mark it as shipped even though he hasn’t picked it up yet? How do I protect myself to avoid the buyer complaining in a few weeks about damage during shipping or something else and asking PayPal for a refund? Thanks

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International bulky item shipping handled by buyer | Payments and Shipping | eBay Italy