Shipment stuck for inspections for days, eBay support absent and embarrassing
Summary: orsocollectibles described a problem with a shipment bought through eBay, whose tracking has been stuck for days in "verification" with Poste Italiane stating that the parcel is damaged. eBay support was not very helpful, failing to provide case numbers or any concrete resolution, while the buyer is still waiting. spldecibel and fairymario had similar experiences, expressing frustration with the inefficiency of the support service and noting the lack of assistance for shipping issues in eBay's new shipping management system. fairymario plans to contact eBay and Poste support to resolve the issue.
. Order shipped with a shipping label purchased through eBay, tracking stuck in "verification" for at least 5 days.
Poste tells me two things: the claim is not their responsibility but that of whoever issued the label, so eBay; and from their checks the package turns out to be damaged.
I have opened countless chats with support. In several of them the operator joins and writes nothing. Zero case intake, zero case numbers, frankly an embarrassing support experience.
Meanwhile the buyer has been waiting for days and I’m the one taking the risk of an "item not received" case, for a shipping service bought from eBay.
I need just one thing: that eBay authorize Poste to repack the package and continue delivery. They are the holder of the shipping contract, I can’t give that authorization.
Has anyone already managed to unblock a package stuck in "verification"? Which channel did you use? I’ll give the order and tracking privately to a moderator.
fairymario
·1 month agoread here:
https://community.ebay.it/forum/pagamenti-e-spedizioni-10/topic/dedicato-ai-venditori-che-hanno-problemi-con-la-gestione-delle-mancate-consegne-con-le-etichette-create-da-ebay-non-packlink-25705/
fairymario
·1 month agoWow, the same thing is happening to me today with a sale. The buyer was waiting for a package and now it’s stuck for checks. Tomorrow I’ll wait to see if anything changes and then I’ll contact both ebay support and possibly the post office...
daxsisko
·1 month agoGranted that on the users community there are only ..... users, in fact (so an Ebay moderator is a pipe dream......), Ebay has launched its new shipping manager........ shame that it completely lacks the part concerning any problems related to shipping (which other managers at least mention, some more or less in detail....);
I'll refer you to the other posts related to the topic for a deeper dive.........
spldecibel
·1 month agoI'm in the same situation too. pure sadness