Packlink shipment No refund with insured shipping
Hello community, I’ve been on eBay for years, and for just as long I’ve been shipping with packlink and I’ve never had any problems until now !!!
So I want to share this experience, because I believe they are really sterile, impersonal, and not very attentive to customers. Let’s get to the facts, I purchased the service also including the insured package, for a value of € 100. The shipment, handled by Bartolini, arrived at the Catania branch on October 2, the package was declared broken by the branch, and was not delivered. After the buyer asked for delivery, and the package was opened, it was actually broken inside. I refunded the buyer, so I then opened a compensation request with Packlink, who are awful, they did not give me any concrete explanations. But they kept putting the entire policy as the reply, while closing the ticket. After several of my insistences, they paid me off and closed the case stating “the packaging you used is not suitable for transport therefore it is not possible to proceed with any type of refund in this case” I tried to ask to speak with an operator, but they did not reply to me and closed the ticket again. I would say that treating a customer like this, someone who has used their service for quite some time, is nothing short of indecent and unprofessional, it should be reported, also for their behavior, I hope they go bankrupt as soon as possible.
I think the insured shipping is a real scam, meanwhile I lost €113 package + shipping thanks packlink I hope the money goes down the wrong way.
mocer-75
·1 year agoThey'll be outlawed in no time at all then...
orangefisherman
·1 year agoHey, you've always had it easy.... if you read around, Paclink are real filibusters, bordering on a scam@
heavenwelkin
·1 year agoWhat proof did you provide to support the fact that the packaging complied with the proper packing guidelines as written on the packlink website?
Usually the report of damaged goods is made by the seller at the buyer's request, who claims to have received a broken package.
If the courier had to take it upon themselves to report that something was broken, it means there were pieces moving around inside the package.
If they behaved like that, it's because you had no contrary proof in hand; it's harsh to say, but everyone looks out for their own interests and packlink is not a charity, but if you had shown them a video of the opening of the package that was returned to you, confirming that the packaging complied with their guidelines, in my opinion things would have gone differently.
Sorry for what happened.
claudio280
OP1 year agoHi, sorry if I'm only replying now.
So no, it wasn't the buyer who then took delivery of the package, providing video and photos as proof that it was broken inside. Unfortunately, Packlink always says on the ticket (even when you provide evidence) that it's not their fault. But in fact I also paid for the insurance, spending extra money. I don't just want to "pull the wool over my own eyes" but I would like them to acknowledge their responsibilities, which from other comments I've seen they really don't do. Then with Altroconsumo they don't even bother replying and the legal office is in Madrid. In Italy they closed the VAT number, in short you can't do anything.
So personally Packlink can go bust for the way they behave.
Hi Claudio
anleona20
·1 year agoGood morning Claudio
unfortunately I also had a very bad experience with packlink, in my case getting only a refund for one free shipment after the package was lost due to an incomplete address and a responsiveness in handling the issue equal to that of a dead fly.
It’s true that we’re not talking about charitable organizations, but properly handling issues is not their strong suit, at least from my 3 experiences.
In your specific case, besides advising you to document the packaging by carefully reading all the instructions (and don’t forget the restrictions regarding the items you can ship, which are defined as ridiculous by couriers like UPS, Poste, BRT and others), in the case of items of a certain value I can recommend MBE’s Safevalue service, which professionally packages the item in their offices, thus providing proof of officiality regarding the declared “private” packaging. It doesn’t solve everything 100%, but in case of a dispute it definitely helps.
Bye
heavenwelkin
·1 year agoQuestion: Why, despite everything, do people keep using the service?
Could it be because shipping rates are among the lowest on the market for a private individual?
I’ve had two refunds from packlink ebay
One recently for a parcel lost with Poste Italiane.
One with DHL for an international shipment where the buyer complained that the notebook display I had sent had a blemish, so it wasn’t even a case of transport damage.
I did have to struggle for a month and a half with the buyer’s cooperation, always there to provide all the various documentation, but in the end the refund arrived.
No one can know what process you went through and whether you respected the timing and followed all the steps to the letter or whether the item was subject to limitations / restrictions as specified in the rules.
Packlink is just an intermediary that offers great shipping rates, but one that complies with the various regulations of Poste Italiane, UPS, DHL and BRT, so a lot also depends on the courier you choose.
To which it adds further regulations and clauses to shipments.
If you have a fragile or expensive item, I recommend turning directly to a courier like UPS or DHL but without shipping intermediaries.
The shipping won’t cost you 8 euros anymore but probably 20 or 30 euros......
If you’re not willing to pay these prices, by all means use a shipping broker that gives you rates at 1/3 of the price, but don’t expect the same service / treatment as a direct courier.
Best regards.
marioelegio
·1 year agoReport Packlink's improper behavior to AGCM.
https://www.agcm.it/servizi/segnala-on-line
In case of inadequate packaging, the courier should have refused the goods or noted specific reservations.
Let us know.
hi
mario