Shipment lost due to poor handling at the pickup point | Payments and Shipping

cleoni_it · 2023-08-11T13:09:09.896000Z

I’m describing what happened to me, hoping it’ll be useful to others.A user buys a product from me and, when I’m getting the package ready, I notice the address is a bit strange:Mario Rossic/o Poste Private Nazionali-FPeCP:XYZXYZXYZ Via XXXX NNit seems oddly worded to me, then I see that eBay Shipping handles the address just fine so I don’t panic and I ship with Poste Delivery Standard.After a couple of days the courier calls me: “where am I supposed to deliver the package?”I explain that I’m the sender and not the recipient. He tells me that on the parcel there’s only my number.I give him the address of what I thought was a post office, the courier says he doesn’t know where it is. I look it up on Google Maps, tell him the area, it’s his area, he asks me to send him the address by SMS, which I do.The next day the courier replies to my SMS. The package ended up with a colleague who obviously, without any further calls, marks the shipment as “wrong address”. Bottom line: I had to give the buyer a full refund, because the package will never reach him, now it’s out there somewhere, I hope it’ll come back to me sooner or later.Looking at the label generated by eBay Shipping:- The second line with the address is completely missing!- My phone number appears both as the sender and as the recipient.I complain to the buyer, saying he didn’t provide a phone number and that the address was written badly; it would have been better to put the street and the name of the pickup point first in the Company field.He replies that he didn’t enter anything: he found the pickup point among the delivery options (!).So all this chaos was created on its own by eBay + eBay ShippingeBay, however, took fees both for the sale and for the refund.I admit I didn’t check the label (I always do, this time I was in a hurry) but this whole thing with the pickup point and label handling is entirely managed by eBay’s software. It cuts off a critical part of the address, puts MY phone number instead of the buyer’s. Can you believe it?I found out today that the pickup point thing can be disabled.So here’s what I learned:1) in eBay Sales settings disable the “Pickup point” option2) in eBay Sales settings enable the mandatory request for the customer’s phone number3) ALWAYS check the address, verify it on Google Maps and THEN buy the shipping label while checking the label.4) If necessary, add a label with the full correct address on the package, just to be safe, if the one on the parcel is incomplete or written in tiny letters

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Shipment lost due to poor handling at the pickup point | Payments and Shipping | eBay Italy