shipments managed by Packlink | Payments and Shipping

fknight1975 · 2025-07-31T13:58:22.911000Z

Good morning everyone, I’m writing in the community to discuss the eBay shipping service with you. I’ve been using it for years and I have to say I’ve been happy with it; I’ve never had any problems until today.I only deal in collectible comics and, as you can imagine, if they arrive with even just one damaged corner they lose value.For this reason, by charging the buyer a little more, I always insure the shipment of these items precisely so I can be sure that the customer is protected in any case.At around 2 a.m. this morning in Italy, an American customer who bought several comics from me wrote to me complaining that, despite the packaging with a special box, internal bubble wrap, and cardboard on each individual comic, and of course the word fragile everywhere, the shipment itself suffered a side impact severe enough to bend a corner of almost all 5 comics. Since I had insured the shipment, I told the customer that I would open a claim for the damage, which is exactly what the dedicated option on Packlink is for — and last night I immediately opened the claim, attaching all the requested photos.This morning, to my surprise, I was brushed off like this: "We regret to inform you that it is not possible to open any claim for order IT2025EBAY000********* with declared contents Comics and memorabilia.Acceptance of the shipment by the transport company does not imply acceptance of liability in cases of damage and/or loss. The user confirms that they have read the list of Prohibited Items, the Packaging Guidelines, and the website Terms and Conditions, as well as the Carrier's Transport Conditions selected at the time of booking the service." without even explaining the reason to me and telling me to file a complaint if anything.obviously Packlink doesn’t even have a contact number to call, or I called eBay, where the usual call center in Albania brushed me off by saying they don’t deal with it and have no way to do anything with Packlink. So I told them if this is the service you offer, it’s a legalized scam because if you make me pay for insurance on the contents, then you have to take responsibility for it — you can’t tell me the contents can’t be insured. Even if that were the case, you should give me an alert saying attention, contents not insurable... in short, I’m absolutely disappointed.Now I’ll try to absorb part of the damage by offering the American customer a partial refund at my own expense, hoping he accepts and that he doesn’t leave me negative feedback afterward.Sorry for the rant. BUT THIS IS NOT PROFESSIONAL WORKING FOR A MULTINATIONAL THAT OPERATES ALL OVER THE WORLD AND THAT TAKES A NICE CUT FROM US ON EVERY SALE.

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shipments managed by Packlink | Payments and Shipping | eBay Italy