Shipping costs paid (by me), but not incurred by the seller | Payments and Shipping

bluispanico29 · 2023-05-27T09:36:26.773000Z

Good morning,I bought a lens from Portugal. The seller had indicated shipping costs of € 35.00, which I duly paid. When the package arrived, however, packaged with terrible, recycled material, I noticed that the seller had only spent € 12.50. I wrote to him to request a refund of the € 22.50 I had paid extra. He is denying me the refund because he claims he had to pay for a taxi to get to the post office because he is unable to get around and/or other problems.So I would like to know whether it is possible to file a complaint/dispute through Ebay in order to obtain a refund of the money I paid extra for shipping.Thank you

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Shipping costs paid (by me), but not incurred by the seller | Payments and Shipping | eBay Italy