Taxes paid twice | Payments and Shipping

evrivoltell-0 · 2023-12-28T15:04:08.353000Z

I recently purchased an item from Japan and paid VAT to eBay at checkout.When I received it, I was charged VAT again, calculated on the price of the item including the VAT I had already paid and increased by the fact that FEDEX had had to advance it since the seller had not attached proof that the taxes had been paid previously.I contacted eBay by phone, who referred me back to the seller, who told me that "taxes have to be paid" and that they wouldn’t do anything.I tried to submit my complaint here... but I’m worried it may be a page that is no longer active since I didn’t receive any notification that the shipment had been sent.https://ocsnext.ebay.it/ocs/mudcwf?deptName=CollectRemitRefundCan someone tell me whether it still works or, if not, where I should go?Thanks for the help.

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Taxes paid twice | Payments and Shipping | eBay Italy