Buyer requests a refund after 2 months | Rules and safety

lolliposer5 · 2024-09-07T08:31:47.221000Z

Hello, more than two months ago I shipped an item, but the tracking never updated, I think because of a mistake by the postman. The buyer hasn’t complained about anything until now, after more than two months, when they opened a claim for item not received. How should I handle this? Can they do that after having calmly released my funds and then thinking about it after all this time?

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Buyer requests a refund after 2 months | Rules and safety | eBay Italy