Dishonest buyer | Rules and safety

seamaster24 · 2023-06-23T17:06:20.586000Z

Good evening everyone, I find myself in a situation and I don't know what to do to protect myself.I had 3 shepherds up for auction for the Neapolitan nativity scene, of different sizes. Those forgotten items were included in the listing description with photos showing the differences between them. No returns accepted by the buyer.I accepted the international buyer's purchase offer (Malta), who wanted me to “add” another shepherd from another auction at a ridiculous price. I refused, despite his insistence.Payment via PayPal. I shipped it with bomb-proof packaging and even gave him the insurance.The package arrives at its destination. Negative feedback with no basis, or maybe because I didn't give in to his insistence to add another shepherd. I had the negative feedback removed by eBay. I reported the buyer.After a week I receive an eBay email with his request for a return of the goods and a full refund. The reason was that the shepherds were supposed to be the same size.I immediately contact eBay Italy, who steps in and sides with me, seeing that the buyer's claim did not “hold up” since the description and measurements were in the listing.eBay Italy passes this information on to eBay.com, which asks me to start the return process.I find this situation paradoxical. What can I do? I absolutely don't trust this buyer and I could expect anything if the item were to come back. Is it possible that eBay.com believes a buyer more than eBay Italy?

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Dishonest buyer | Rules and safety | eBay Italy