Buyer receives damaged item | Rules and safety

Anonymous User · 2023-02-16T18:01:33.609000Z

Good evening, I need help with an item I sold. The buyer informed me via message that the item arrived damaged, attaching photos that show the damage. I have videos and photos that prove the item I sent was perfectly intact (both the outer box and the inner packaging). So, I would like to know whether eBay protects the seller or the buyer in this case, since it is possible that the latter was the one who damaged it while taking it out of the box.

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Buyer receives damaged item | Rules and safety | eBay Italy