Buyer reports defective product, how can I know if it's true | Rules and safety

tech.ant.1291 · 2025-06-21T16:26:29.138000Z

Good evening, I sold a battery for power tools, battery fully charged before shipping, I ship the product and the buyer says that from the charger the indicator light flashes as a sign of a damaged battery, I asked the seller for photos and since he sent me different photos it’s not really clear, meanwhile I propose replacing the product and ask for a video to verify what he is saying, and I leave my WhatsApp contact since eBay does not allow uploading videos, if the buyer does not allow me to verify the malfunction can I refuse to replace the product?

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Buyer reports defective product, how can I know if it's true | Rules and safety | eBay Italy