Buyer replaces the purchased item with an identical but damaged one | Rules and safety

enrycruis · 2023-12-03T11:42:59.528000Z

Hi, I'm a private seller, I sold a new blister-packed item on eBay, and the buyer wants to return it to me saying it's damaged, sending me some photos as proof, but looking at the photos you can tell that it's not mine because he swapped it with an identical but damaged one. Now he has filed a report saying he wants to return it and requested a refund. How can I make sure I don't get scammed in this situation? Thanks everyone

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Buyer replaces the purchased item with an identical but damaged one | Rules and safety | eBay Italy