Item not returned
Hello everyone, I’ve been using Ebay for a while, but up until now I had never had anything like this happen, so here are the facts: a buyer purchased an iPhone 11 Pro Max from me by making an offer, and after the payment I shipped it to him with insurance, since it was a purchase worth around 400 euros.
Once it arrived to him, the customer, having second thoughts about the purchase for rather stupid reasons, asked me for a return. Once I accepted the return, he sent it back to me using Crono, but in fact I never received the phone, even though Crono’s tracking shows it as delivered to my address. In recent days there were workers in the building, and I wouldn’t want the rushed courier to have failed to do what he should have done to deliver it to me, even opening a hold if necessary and leaving it in the building entrance hall at the mercy of any passerby. Meanwhile Ebay has directly closed the case in favor of the buyer, refunding him 100%... while I’m left without the iPhone, without the money, with the shipping costs on my shoulders now lost, and as if that weren’t enough, with a red feedback because the buyer got impatient since I was waiting to refund him in the hope of at least seeing the phone first again to carry out the necessary checks on the handset, which in fact, after days, has still not arrived. Is there anyone who can give me advice about something like this, which I’ve never seen before? Thanks in advance to everyone
vitto_concept
OP2 years agoTheft happened thanks to eBay's incompetence and arrogance
daxsisko
·2 years agoonce things are done, it’s hard to give advice in this case, though possibly (obviously in my opinion.....) it can be given for future sales.....
a couple of examples in general, without going on too long:
avoid selling expensive items (especially if they’re "desirable") remotely, maybe using platforms that still allow in-person pickup with cash payment;
as Vonbalden also pointed out, set a fixed price (buy it now), avoiding the "offers to buy" ..... if you want to, you can always lower the price later ....
as for couriers....... nowadays many drivers, more and more often (it started in a big way during... and continued after ... covid) have picked up the (bad) habit of leaving packages unattended ... with all the possible problems that entails...... so, unless you have a close relationship with the courier in question, or know that particular driver well, it would be a good idea to give an address where there is always someone to receive it or, in the case of a package left unattended, there is a low probability that it will end up in other hands.....
PS: while I’m writing the courier just passed by (seen from the window), didn’t ring the bell and left the package: total time of the appearance less than 20 seconds.......at the 21st second I went out, meanwhile the courier had already dematerialized....... the package, given the timing too, no (.....at least he had the foresight to put it inside the courtyard)
actar80
·2 years agoBy now, since the covid period, when there was a real temporary need, they ended up no longer having anyone sign for anything: 1a practice that was due to the emergency has become the norm.
The other day I saw an Amazon parcel that was supposed to be delivered to someone in the building left abandoned in front of the building, not even inside the entrance hall, but on the public street! So he must not have found anyone and instead of making a second delivery attempt and/or ringing someone to leave the pickup slip for storage ... he thought it was fine to leave the parcel in the street. And we're talking about couriers for Amazon! We're at the end of the road with this courier policy!
There should be a mass protest by users, but as far as I know nothing is moving in that direction.
daxsisko
·2 years ago..... exactly, especially those who live in apartment buildings / condominiums have to hope they don't have "kleptomaniac" neighbors .....
vitto_concept
OP2 years agoin fact, it can happen that thinking he can haggle in the phase after the purchase, thanks also to eBay's arrogance and incompetence, he manages to create significant damage, unintended and never sought, for the blameless seller who, although not being the cause of such a misunderstanding, gets shredded along with his own credibility by eBay's nonsense, whose only concern is their own filthy profit and their brazen, punch-worthy cheek, right and left
vonbalden
·2 years agoIn distance selling it’s like walking around a neighborhood near Mariupol and repeating that up to that point you had never come across an armored vehicle that had you in its sights with its machine gun. With that said, you could spend a few minutes beforehand reading the help pages and the many rules that suggest what to do in case of a return, both for the buyer and for a seller. Even the case where the buyer has changed their mind about the item received for one reason or another. Or that the seller has not received their item. I can’t give you any more advice after the fact, obviously, but I certainly would not have returned a cent before receiving the item. I don’t care that there were roadworks, that the President of the Republic was passing right on my street, or that maybe the cleaning lady took the package. I’m not letting go of my money until my item comes back exactly as I sent it. Not even if you give me three negative ratings that I can have removed later if they’re offensive. Sorry, keep that in mind for tomorrow. Best regards.
sika700
·2 years agoGood morning vonbalden,
the underlying point is not what the seller wanted to do... the real point is that ebay refunded the buyer, using the seller's money, even though delivery was certain because a simple tracking showed the package as delivered.
ebay doesn't verify anything... I have a very similar and very recent case of a buyer asking for a return because they changed their mind, the system accepts it automatically and then I don't know anything else.
After about ten days I see a dispute opened and within 10 minutes ebay refunds.
What could the dispute be about, you may ask?
The buyer did not update the return request by entering the tracking number (so I could in no way know the status of the return shipment!) and asked for ebay's intervention by providing tracking for a package delivered in my area but not to me... something ebay allowed them to do, without requiring the buyer to update the status of the request, before asking for intervention!
An appeal was useless, also because with a simple phone call to Poste Italiane they would have learned that the tracking number provided had a completely different address.
Email after email but no response, ebay no longer responds, phone calls and complaints but nothing... everything is silent, also because a defect for a problem not caused by me really gets under my skin.
This is ebay, unfortunately...
Kind regards.
vonbalden
·2 years agoFor a moment I thought it was vitto's reply. It's a case that until today (but only until today eh!) I haven't come across. So the system pays the buyer with the seller's suspended funds, referring to the delivery tracking as can be seen. And that's it. That's all. So, starting from the assumption that certain behaviors are repeated dozens of times among users and that they are often the result of a triggering preliminary action, at the exact moment of the purchase proposal I, or vitto-concept who is the poster, stay put. I don't accept offers and I don't make them an option. Why? Because if every action can backfire, I try to make my path easier. Within the limits of what's possible. Behind an offer there is someone who wants to haggle. And if they want to haggle, they're not sure what they want. Kind regards from von
vitto_concept
OP2 years agoMaybe I wasn't clear enough, first of all thanks for the reply. Unfortunately, the decision to compensate coercively and without ifs or buts was made by eBay, bypassing all the civil rules that are normally observed not only in an online negotiation but in life in general, I'd say