Will I get a refund?
Summary: marcogi raised a question about the possibility of getting a refund, but the subsequent discussion by the other participants does not contain any further details or significant responses.
Good morning,
I bought a phone on eBay from a seller with more than a thousand reviews, about 98% positive (before what happened), with delivery times of about 2 weeks.
but the seller never shipped the item and after 2 weeks I requested a cancellation. During these weeks and after the cancellation, the seller never replied.
The 3 days were about to expire for eBay to step in, and the seller rejected the cancellation request. So I asked for a refund, but now the seller has a week to respond and I'm afraid they won't respond until the last minute to provide a fake tracking number, as other users have already stated (after many purchases).
can I be sure that eBay will refund me?
thanks
daxsisko
·1 year agosee the replies from the other users.....
in short: if you read and activate the eBay policy procedure for items not received by the expected date ( = just inform yourself, if you want even by contacting eBay support directly... ) , you will get a refund...... otherwise, if you don’t do anything ( = you “sleep” on it....)... well, then.....
PS: if the seller is the one who left you the feedback, I imagine there will be hundreds of requests about it, given the concentration of negative feedback especially in the last month..... good job eBay.....
alepacone
·1 year agoHi, I think I had the same bad experience as you with the same seller, I was very worried too, after the days for the refund the seller did not reply, I asked eBay to step in and they immediately resolved the dispute in my favor, today after a week I received the credit.
Open the dispute, they’ll resolve it in your favor right away and then wait patiently but the money will come.
I was pretty desperate/angry too and I saw your post this morning because I was looking for ways to speed things up, looks like you brought me luck. I hope to do the same
marioelegio
·1 year agoIn case of a cancellation request, only the seller decides. If they don’t respond within 3 days, your request to cancel the order is automatically rejected.
Now you are asking eBay for help with an item not received .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
If the seller does not respond within 3 business days, you can ask eBay to step in .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20eba&lucenceai=lucenceai&docId=HELP1382
At the bottom of both attached pages there is the link to get in touch with eBay customer service.
bye
mario