Will I get a refund? | Rules and safety

marcogi · 2025-03-09T20:43:58.816000Z

Good morning,I bought a phone on eBay from a seller with more than a thousand reviews, about 98% positive (before what happened), with delivery times of about 2 weeks.but the seller never shipped the item and after 2 weeks I requested a cancellation. During these weeks and after the cancellation, the seller never replied.The 3 days were about to expire for eBay to step in, and the seller rejected the cancellation request. So I asked for a refund, but now the seller has a week to respond and I'm afraid they won't respond until the last minute to provide a fake tracking number, as other users have already stated (after many purchases).can I be sure that eBay will refund me? thanks

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Will I get a refund? | Rules and safety | eBay Italy