Clarification on return times | Rules and safety

ut_20725 · 2026-03-20T14:38:13.940000Z

Hi everyone, I’d like to ask for some clarification on the return timeframe, which as I understand it seems to be calculated based on the estimated delivery date.For example, a seller offers 14 days to return an item, the estimated delivery date is January 15, so eBay calculates returns until January 29.But what happens if, for various reasons (e.g. delivery delays) the order arrives just a few days before the return deadline or even after it?Does eBay recalculate the timeframe, or would you actually have much less than 14 days, or none at all if it arrives after?If you open a case for an item not received, would you still have the same return window or would it be changed? Thanks!

Discussions

Clarification on return times | Rules and safety | eBay Italy