CUSTOMER / SELLER LEAVING NEGATIVE FEEDBACK

Summary: The discussion involves a topic related to a customer or seller leaving negative feedback, but the posts themselves do not contain any content details.

Hello, I received negative feedback. At the time of the feedback, the customer had not been delivered the purchased product, and there was also an open request for an item not received.

After the feedback I refunded the customer and apologized for the delay, explaining that unfortunately it is not our fault but the courier's, who probably lost the product.

The feedback says "So now I am left without the item and without a refund. ABSOLUTELY AVOID THIS SELLER"

After apologizing to the customer I kindly asked them to remove the feedback because it was a bit excessive. I don't pay much attention to feedback because I accept people's anger and frustration, but in this case the customer, whom I discovered also has seller feedback, is laughing it off even though I explained that, having received the refund, leaving it public that they never received it is not true.

How should I handle this? It's the first time I've written on the forum and I'd like to see whether it can actually be helpful. Thanks

lvstore2018

10064 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

daxsisko

·1 year ago

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@lvstore2018 wrote:
Hello, I received negative feedback. At the time of the feedback, the customer had not been delivered the purchased product, and there was also an ongoing claim for an item not received.
After the feedback I refunded the customer and apologized for the delay, explaining that unfortunately it is not our fault but the courier's, who probably lost the product.
The feedback says "So I’m left without the item and without a refund. ABSOLUTELY AVOID THIS SELLER"
After apologizing to the customer I kindly asked them to remove the feedback because it was a bit over the top. I don’t pay much attention to feedback because I accept people’s anger and frustration, but in this case the customer, who I found out also has seller feedback, is laughing it off even though I explained that since they received the refund, leaving public the claim that they never received it is not true.
How should I handle this? It’s the first time I’ve posted on the forum and I’d like to see if it can actually be helpful. Thanks

as indicated by Sika, you can ask support whether the feedback can possibly be reviewed / removed, or ask the buyer if they are willing to modify it (I refer you to the rules for the relevant procedures)

you can also reply to the feedback stating your reasons: I remind you that any reply will then be visible to everyone in the feedback (so avoid any tasteless "outbursts"..... )

sika700

·1 year ago

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Hello,

try asking support to remove it... worth a shot... but I see the list of negatives is long...

Best regards.