How to accept a return on a suspended dispute? | Rules and safety

andmo_7349 · 2022-12-08T22:07:08.469000Z

Hello everyone, I have a problem to solve.I sold an item, and the buyer opened a return request because they claimed the item wasn’t the one in the photos.Obviously I refused because the item was exactly that one, but after 3 days eBay contacts me saying that the dispute is suspended and I have 4 days to accept the return and issue a refund, otherwise I’ll have to refund without getting the item back.Now the question is: I have the dispute suspended, and it won’t let me take any action, how can I start the return/refund process?Thanks to anyone who can help me

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How to accept a return on a suspended dispute? | Rules and safety | eBay Italy