how can an ebay seller get protection from dishonest buyers?
I think I’m not the only one who has had this situation in general:
- a buyer purchases a handbag or another accessory, then uses it to go out to a party / or a tool to use once for a one-off need
- then, after a few days, starts a return, falsely claiming that the "item does not match the description", or that the "item is defective", and so the return is automatically initiated at the seller’s expense
- then when the seller gets back the used item, they are forced to refund the full amount as well as pay all shipping costs.
For many years I’ve been wondering, how can an eBay seller be protected from dishonest buyers?
The returns system protects buyers. But what if a dishonest buyer has learned how this system works and then uses it to scam sellers?
I’m asking other professional sellers to share their experience on how one can be protected in cases like the one described above?
technopartsbay
·2 years agoThe same systems are also used on Amazon.
Result: Amazon Prime fee more than doubled (compared to the initial 20 euros... well, now there’s also Prime Video but whatever...) and the minimum threshold for free shipping raised to 35 euros.
And also in Lidl stores for non-food items.
Result: the “didn’t like it” return period reduced from 90 to 30 days and tax code required when returning something.
In short, almost everyone who initially “seemed to be giving things away” is catching on.
Except eBay... for now....
Never say never....
marioelegio
·2 years ago…… but returns for non-conformity are regulated by law, and this cannot be waived.
hi
mario
actar80
·2 years agoIt couldn’t go on any longer like this, not even for Amazon which, with its too-easy return policy, has created a critical mass of items that then often remain unsold (as refurbished or used) and go straight to the so-called destruction phase (see the episode of a well-known show on the third channel) together with even new items (I’ve seen brand-new TVs destroyed!!).
Both items owned by Amazon and those from third-party sellers are destroyed, since they consider it more costly to take back unsold items or keep paying Amazon’s storage fees with a disastrous environmental impact!!!
In short, this easy return policy needed to be slowed down a bit.
At least eBay has had the great merit of restoring value to used and vintage items, avoiding them ending up in the trash bin. As a platform it’s much more sustainable than others.