Dispute over defective item | Rules and safety

kaparp_0 · 2023-04-20T09:24:39.375000Z

Good morning, I bought an iPhone 11 category A+ as it was listed in the ad by idearicondizionato. Unfortunately, after a simple fall, the screen detached from the chassis without breaking, and we therefore realized that it had neither been glued nor secured with the two screws on the casing. In addition, some screws were missing inside on the audio component, which made it loose, and the battery was not the original one. I opened a dispute with eBay since the seller never replied to me and the appeal also did not go through. I called and explained that if, after the fall, the screen had broken or any part of the phone had chipped, I would not have turned to eBay's warranty, but instead the screen had actually come off as if it were just resting there, and that is how we also noticed the other issues inside. I wanted to leave negative feedback, but I can't because the seller handed me the phone in person without any box, cable, or anything else, and verbally told me I had a 6-month warranty. I am writing here because I do not think it is right that for a job that turned out to be incomplete and poorly done, eBay still does not consider at least a partial refund for poor workmanship.

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Dispute over defective item | Rules and safety | eBay Italy