Ebay gives the buyer right despite the description saying the product was defective | Rules and safety

fasamix · 2022-04-07T20:14:52.455000Z

After so many years it happened to me too and I couldn’t believe it!!!We’re in 2022 and even I, although I’m not a professional seller, can say that there is a real lack of protection for the seller..... My product is made of metal, so that already means it’s sturdy.... but in the description, besides writing that I do not accept returns (apparently this rule doesn’t apply to eBay....so at this point what’s the point of stating it?!?!) ..... I specify that the product could have DEFECTS OR BE DIFFERENT FROM THE PHOTO.!!!I shipped the product as always within the expected timeframe.... and the package arrives IN GOOD CONDITION at its destination..... after 2 days the buyer says it is broken and immediately opens a dispute....Immediately after, I automatically receive the communication that I must pay for the return of the goods (I’d like to point out 50 euros to ship to the buyer and 50 euros to send it back). Obviously having to pay the return shipping would have been madness and so I did not accept. I got a negative feedback (I think the first in 10 years or so) and automatically after a few days they refunded the money, charging it back from my account. I appealed....but after 10 minutes, they rejected the request. In the appeal I stated what I HAD DESCRIBED IN THE LISTING... but nothing to do!!!At this point I lost 250 euros as if nothing had happened.I should point out that the buyer had only 3 feedbacks.... I have at least 30..... I’m sorry, I’m so disappointed.... now I’ll post less and less because I’ll find other selling methods. I’m even tempted to think who knows, maybe eBay will rethink its rules and take another look at my case too; in that case they might even arrive at a paradoxical compromise like giving us back half the price and making the return shipping the buyer’s responsibility....

Discussions

Ebay gives the buyer right despite the description saying the product was defective | Rules and safety | eBay Italy