eBay has decided to refund!!! | Rules and safety

lorettageg · 2026-03-03T14:29:08.047000Z

Good morning, how is it possible that eBay allows a full refund to a customer who made a return by sending just one piece without all the others. The product is useless like that. I sent eBay photos of how the material arrived and in what packaging. I called every day and the staff always told me to try contacting the customer first and that in any case I had to refund half the amount. Yesterday I was told to contact the customer and, if necessary, call eBay today. I pointed out that yesterday was the return deadline. I was told not to worry, that eBay would take care of it. TODAY EBAY ISSUED THE FULL REFUND TO THE CUSTOMER WHO ALSO HAS THE PIECES OF MY PRODUCT!!! Reply: the refund has been issued, we can no longer do anything.... So much for sellers being protected.

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eBay has decided to refund!!! | Rules and safety | eBay Italy