eBay issued a refund before the return.
Summary: A participant opened a discussion regarding a refund issued by eBay before the return of an item. The conversation involves several users, but there is no specific content available in the messages describing further details or viewpoints shared on the topic.
Ebay refunded the buyer, before the agreed return. Now I’m left with no item and no euros.
They suggest that I take legal action.
I followed their instructions to the letter, I accepted the refund in exchange for the return.
When I called them, they told me not to worry, and now that they’ve already refunded, they can’t do anything to make me get the item back.
Ebay’s solution is to write to the buyer or take legal action, when it’s them who didn’t protect me. I think behavior like this is shameful. I’ll add that whoever answers the phone isn’t able to handle situations, they just say to stay calm.
valedez4
·8 months agoIt happened to me too, 3 times in all. The customer claims that I sent them a damaged product (they swapped it with their own one). I send photos and a video of the product before shipping and of the package, and despite the evidence I provide, eBay closes the dispute in the customer's favor without even contacting me, so I end up losing money (including the return shipping costs for the product which, I repeat, is not the one I sent) and the product too. It's a site full of crooks, I've decided to close it
marioelegio
·8 months agoIf you keep selling online, it won’t be any different on other platforms.
What you call proof has no value; you can film the packaging of one thing and then ship another.
hi
mario
pollo_bionico
·8 months agoYou decided to ask but you have 144 active listings. as a private seller. all new stuff. 🤣
heavenwelkin
·8 months agoThere are private collectors who buy items exclusively for collecting purposes and leave them sealed.
I did however NOTICE "DORAEMON STORY OF SEASONS"
heavenwelkin
·8 months agoHi valedez4
If it has already happened to you several times it means that the items you are selling are at high risk of scams.
Just as I had advised a user who had suffered 3 scams in the same month on Pokemon cards, I would advise you not to sell them remotely but through an in-person exchange.
This would lead to a lower overall profit and a lower chance of selling, but it would spare you the risk of being scammed.
There are no platforms overall better than eBay.
I received a reply to a support ticket on another platform after 14 days.... and at other times you don't even have the chance to interact with a live operator.
If you sell remotely in 2025 (on any platform) you have to hope / cross your fingers / pray to meet an honest buyer, otherwise in most cases it is the seller who loses out.
It is not the platform that is full of dishonest people, but society that has become dysfunctional.
Statistically, selling certain items remotely is starting to become problematic, so you are right to make some assessments.
But selling your items elsewhere remotely is unfortunately not the solution.
Best regards.
emilioga
·2 years agoSure, it is SHAMEFUL and not only that...
I just lost 1500.00 euros with a UK user
Ebay DOESN'T GIVE A DAMN. Close the account and that's it.
Legal action? With a UK user? File a fraud report?
The report should be against Ebay, which made an object its own when in fact it isn't.
*automobilista*
·2 years agoThere are two of us, but from what I read around, there are actually many more of us, way too many. I lost a much smaller amount than you did, but that’s beside the point. The fact is that eBay’s rules are crap, they talk about seller protection, but where is that seller protection? The only protection on this site is for scammers. How can you refund a buyer without making sure they return the item? That’s pure madness. Then there are clueless phone operators who don’t even know the rules of the platform they work for. The first operator told me not to accept the return because it was a change-of-mind case, since the buyer had sent photos of the exact item they had bought, too bad that once the dispute is opened the seller is screwed, automatic refund and goodbye. A platform to boycott. I removed all my listings and started selling elsewhere, where at least if the buyer wants a refund, they have to return the item.
marioelegio
·2 years agoOnce a dispute is opened for a non-conforming item, the seller has 3 business days to accept the return and cover the return costs. Only if they don't do that does the automatic refund kick in.
All the other platforms should work the same way, since it is a law that regulates who has to pay the return costs and how the refund must work.
Knowing the platform rules would also be important for sellers and buyers.
hi
mario
*automobilista*
·2 years agoI did it as I was told by the customer service operator, namely by asking them to provide me with a quote for a shipment chosen by the buyer, which eBay's terms and conditions provide for, but this was completely ignored by the department that handled the dispute. So I confirm that once the dispute is opened, the seller is screwed, because the messages sent are not considered at all.
This does not justify the fact that the operators do not know the rules. A customer service operator must know the rules, otherwise their existence is completely pointless. Then there is the fact that if you are a serious platform, the moment you see that the buyer is not replying to the seller to arrange the return, you do not refund them, because it is obvious that they are trying to pull a fast one and if you refund them, you become complicit. The messages are there, I'm not making anything up. And anyway, if so many people end up in this situation, there must be a reason.
topqualitystoreroma
·2 years agoan established scam by scammers supported by eBay's incompetence, I was scammed too, and they also told me that they were handling the return, suspended until yesterday, and today they issued the full refund on Sunday to the scam customer, to whom the postponement of the shipment of the new item had also been proposed, who claims he received it damaged, not the item, we're only talking about the case ignoring every eBay solution, they issued the refund to the customer without him returning anything, €125 stolen, congratulations eBay for your scams
marioelegio
·2 years agoCongratulations to those sellers who stubbornly refuse to even read eBay’s basic rules.
The fact that you voluntarily gave up eBay’s assistance for the return does not mean that you cannot demand the item be returned (at your expense) and that, in the event of refusal, you cannot report the buyer for misappropriation.
hi
mario
heavenwelkin
·2 years agoFrom this it is clear that instead of accepting the return and providing the return label in the dispute, you started dealing with the buyer about possible alternative solutions to the procedures provided, and then let the time to provide the return label expire.
I'm sorry, but on eBay you have to follow the procedures provided.
Kind regards.