eBay protects buyers; why not sellers? | Rules and safety

mappao · 2022-06-02T15:29:51.781000Z

Hi, I’ll briefly tell you about my experience. Item shipped with Poste Italiane’s Posta1, shipment that shows as "being processed".The user does not receive the item, opens a dispute, eBay gives them (rightly) the benefit of the doubt but rules against me and holds the full amount of the sale, because I supposedly did not provide proof of DELIVERY.Question: shouldn’t I be responsible for the SHIPMENT?Because if Poste Italiane loses it or is seriously delayed with delivery, why should I, as the seller who did my duty, be treated by eBay like a scammer?Good thing it was a small amount, but that means that, for larger amounts, I’ll require my buyers to choose (at the very least) the courier or registered mail, both with insurance.Anyway, it’s really sad to see how eBay protects (rightly) customers but not sellers, even though it’s from the latter that they take the selling fees.

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eBay protects buyers; why not sellers? | Rules and safety | eBay Italy