I received a non-compliant item, how do I report it to eBay for a refund
Summary: The discussion concerns the reporting process to eBay to receive a refund for a non-compliant item. ffgr74 is looking for help on how to handle the issue, and they receive replies and suggestions from heavenwelkin. The participants discuss various steps and any personal experiences related to requesting refunds through eBay.
Good morning, I bought an item and after some time it was delivered to me. I had been sent a tracking number, which could only be tracked more than 5 days later, anyway. I received the “used” item; before that I asked the seller if the garment had any tears or other damage, and I was told it was in excellent condition, but when the item arrived I found that the zipper on the left pocket is missing and the bottom part is torn. I should note that the problem wasn’t even visible in the photos.
I contacted the seller asking for a partial refund or for them to provide me with a return label and receive a full refund. I only got an apology, but nothing else. How can I proceed and have eBay step in? I can’t find the option to report an item not as described anymore. Thank you, Fabrizio
ffgr74
OP1 year agoGood morning, the shipment with tracking arrived back to the seller and after a few days I received the refund. Great, I'm satisfied with how things turned out.
Thanks for the help
Fabrizio
heavenwelkin
·1 year ago👍
ffgr74
OP1 year agoI don't understand, because before I opened a complaint because they weren't providing me with a trackable tracking number, then the shipment arrived and it was rightly closed. And right after that I opened the one for item not as described. But it shows me 2 closed cases. I would like to call eBay, which would definitely be quicker. But I can't find the number you mentioned to be contacted back.
Thanks
heavenwelkin
·1 year agoThe number to call ebay doesn't exist.
ebay calls you directly on the phone number you entered during registration.
You need to follow the link (address) that I inserted above.
When that web page opens, scroll all the way to the bottom of the page and click on: ask us to call you.
ffgr74
OP1 year agoPerfect, I'll try as soon as they open.
I hope to sort out the situation.
Thanks, very kind.
Best regards, Fabrizio
ffgr74
OP1 year agoGood evening, I followed your instructions and was contacted by eBay and I’m in the process of closing things for the refund, I have the label and tomorrow I’ll ship it so I can then be refunded.
Thank you very much
Fabrizio
heavenwelkin
·1 year ago👍
heavenwelkin
·1 year agoGood morning Fabrizio
For the return case for a non-working item, go here:
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
Follow the instructions carefully ....
If the item does not match the description, the return shipping costs are the seller's responsibility.
The seller must provide you with a return label, which they must attach in the dispute.
If they don't and are wasting time, contact eBay right away to report it.
Once you receive the shipping label, send the item and enter the tracking in the dispute.
Once the goods are back in the seller's hands, within a few days you will get a full refund.
Best regards.
ffgr74
OP1 year agoGood morning, I submitted the return request on Sunday 08/12 , the seller sends me a refund offer of €25 "after a previous one for a purchase of another item for free", but I refused. Even if the jacket were repaired, it would still have 3 different visible zippers, where do you find one that matches. This morning I open the return status and it says closed. For what reason?? I would like to contact eBay by phone, is that possible, is there a phone number, or should I skip all that and have PayPal step in?
I would like to be refunded for a matter that, by the seller's own admission, he did not notice. Thanks
heavenwelkin
·1 year agoGood morning ffgr74
If you opened a refund request for an item not as described, it is your right to refuse a partial refund and return the goods.
Strange that the case was closed instead of continuing, are you sure you didn’t close it by accident?
To contact eBay support, go here:
https://www.ebay.it/help/buying/resolving-issues-sellers/controlla-lo-stato-della-tua-richiesta-di-restituzione-per-oggetto-non-ricevuto?id=4667
Scroll to the bottom of the page, it says:
Ask us to call you
Monday to Friday from 9.00 to 18.00
Saturday and Sunday from 9.00 to 17.30
Kind regards.
ffgr74
OP1 year agoHi , I hope not , I don't think so.
I'm going to try now.
Thanks