The BRT Fermopoint scans the code on the package but I don't receive any acknowledgement email | Rules and safety | eBay Italy

The BRT Fermopoint scans the code on the package but I don't receive any acknowledgement email | Rules and safety | eBay Italy

Rules and safety

The BRT Fermopoint scans the code on the package but I don't receive any acknowledgement email

Summary: The discussion concerns a problem with BRT’s Fermopoint service, where the parcel code is scanned but the user does not receive any confirmation email that it has been taken in charge. Several participants share their experiences and look for solutions to resolve the issue. The conversation takes place at different points in time and shows an exchange among users about this recurring problem with the service.

Good morning, as per the subject, on Monday morning I went to my usual BRT Fermopoint to ship two parcels, I’ve used this shop hundreds of times so I wasn’t worried about anything, but as of today I still hadn’t received the BRT pickup email, I went back to the shop to ask for an explanation and the owner had not scanned the code because he forgot, he does it in front of me, I clearly see the app’s green OK. But then, a few hours pass, and I still don’t receive any pickup email, I checked SPAM too and everything.

Am I wrong or is the email practically immediate after the scan?

What can I do? Contact BRT? I’m already late with these shipments and one buyer needed their item urgently

giorgio4049

634 View listings

Posted 2 years ago·Last reply 11 months ago

24 comments

poppy04011987

·11 months ago

I received the handoff email and the tracking shows delivery to the pickup point. Unfortunately, though, the tracking still hasn’t been updated with the courier pickup and departure even though the courier came by to collect it from the pickup point.

Package delivered on the evening of the 26th, yesterday the 27th it left as confirmed by the pickup point, but the tracking is still stuck. Is this normal?

heavenwelkin

·11 months ago

@poppy04011987 wrote:
I received the pickup confirmation email and the tracking shows delivery to the pickup point. Unfortunately, though, the tracking still hasn’t been updated with the courier pickup and departure, even though the courier went to collect it from the pickup point.
Package delivered on the evening of the 26th, yesterday the 27th it left as confirmed by the pickup point, but the tracking is still stuck. Is this normal?

It's "normal", the BRT tracking isn't very detailed compared to other couriers, and updates are slow. Sometimes it can even stay stuck for 2 days and then suddenly the package is out for delivery...

Best regards.

onlyjody

·11 months ago

Every now and then there are also good news, and I noticed that BRT has adapted to the standards of the other couriers by adding tracking starting from when the parcel is dropped off at the point.

Now even if the pickup email arrives quite a bit later, it is still possible to check that the operator has done everything correctly by checking the tracking right away.

velaservicsr-0

·1 year ago

I'm not sure if it applies to your case, but for the past three weeks the BRT labels via packlink often aren't read by the barcode scanner or the scan isn't complete even though they're perfectly sharp and printed with a laser. I've already complained to paclink but it's useless, they say they'll fix it but the problem remains. I wouldn't want the scan to have been done badly because of a label issue, like happened to me these days

heavenwelkin

·1 year ago

@velaservicsr-0 wrote:
I'm not sure this applies to your case, but for the past three weeks the BRT labels via Packlink often aren't read by the barcode scanner, or the scan isn't complete, even though they're perfectly sharp and printed with the laser. I've already complained to Packlink but it was useless, they say they'll fix it but the problem remains. I wouldn't want the scan to have been done badly because of a label issue, as happened to me these days

Could it be due to the fact that lately the BRT labels issued by eBay's shipping manager are not standard size?

The labels appear narrower than the standard size on both sides.

I went ahead and downloaded the label in the correct format through the eBay shipping site.

spedizioni.ebay.it

Anyway, they never get anything right ......

Best regards.

heavenwelkin

·1 year ago

@velaservicsr-0 wrote:
For a few weeks now, when buying eBay shipping labels with BRT as the carrier, they appear distorted and are downloaded the same way. So, to print them correctly, I go to the site spedizioni.ebay.it/private and print them from there. Today, three times the BRT pickup point made me go back home to reprint my latest shipment. In the end, after more than 20 unsuccessful attempts, it was read. The label looks perfect visually, and it's printed by a laser printer set at even 1200 dpi. Too bad that 9 times out of 10, to be generous, it isn't read by barcode readers and sometimes only part of the code is read. Packlink (eBay shipping) has already told me they would solve the problem during the day, but after three weeks nothing has changed. It's an unsustainable situation. Am I the only one this happens to?

I just saw that you opened a discussion on the support board between users; unfortunately, that board is closed to all users except 3 active users who frequent it.

The solution to the problem I had already proposed in another discussion where I specified that you had to go to the site spedizioni.ebay.it

Unfortunately these are rather trivial BUGS / errors, which could easily be avoided by those who manage the platform.

Unfortunately, this is what we have to deal with and we have to adapt, but above all be careful with every aspect of the sale because then any technical issue ends up being entirely the seller's responsibility.

I'm sorry for the inconvenience.

heavenwelkin

·1 year ago

I wanted to let you know that:

Today, Monday July 21 around 9:20 a.m., I dropped off a package at a BRT pickup point and the email confirming receipt came as usual around 12:00 p.m.

Best regards.

cicciocrf01

·1 year ago

Same situation here too, I dropped off the package at a Fermopoint two days ago and I haven't received any email, the tracking hasn't started, basically it's as if I had never shipped it.. and I confirm, the email is very important in case the package gets lost

daxsisko

·2 years ago

@giorgio4049 wrote:
Good morning, as per the subject, on Monday morning I went to my usual BRT Fermopoint to send two packages, I’ve used this shop hundreds of times so I wasn’t worried about anything, but as of today I still hadn’t received the BRT takeover email, I went to the shop to ask for an explanation and the owner hadn’t scanned the code because he forgot to, he does it in front of me, I can clearly see the green OK in the app. but I, after a few hours, still don’t receive any takeover email, I checked SPAM too and everything.
Am I wrong or is the email practically immediate after the scan?

What can I do? Contact BRT? I’m already late with these shipments and a buyer needed their item urgently

it depends on what you mean by takeover: if you mean the confirmation that the package has been picked up by the BRT driver at the fermopoint, you only see it from the tracking on the BRT website and in any case it may appear the following day.....

then, of course, there may be some IT issue and so the data might appear once the above problem has been resolved.....

cartolibreria_cama

·1 year ago

It happened to me too just now, usually the Taking in Charge email arrived almost immediately.I called the courier (who I know) and he told me he had picked it up and that my packages were there in the van.After a while I called the pickup center, and the owner confirmed to me that the courier had come by and picked it up, but that she doesn't send the email herself, Bartolini does directly, and that's true.Let's hope everything goes well. So far I haven't received any email... but only a few hours have passed, though usually they arrived almost immediately.

daxsisko

·1 year ago

@cartolibreria_cama wrote:
It happened to me too just now, usually the Pick-up-in-Charge email arrived almost immediately. I phoned the courier (who I know) and he told me he had picked it up and that my packages were there in the van. After a while I phoned the pickup center, and the owner confirmed that the courier had been by and had picked it up, but that the email isn't sent by her, it's sent directly by Bartolini and that's true. Let's hope everything goes well. So far I haven't received any email... but only a few hours have passed, though usually they arrived almost immediately.

as far as I know the only email that arrives (if it arrives..... since sometimes if there are any problems it is nowhere to be found....) is the one sent automatically when the package is scanned at the pickup center ( so when it has NOT yet been picked up by the BRT driver )

cartolibreria_cama

·1 year ago

It's a mess, let's hope for the best .. because this time I didn't receive any email of Taking Charge, and if by chance they mess up and the tracking doesn't show up (it happened to me once) you can't even get a refund.

vonbalden

·1 year ago

It should be remembered that Fermopoints can work properly for a certain period of time, but then suddenly be subject to a whole series of unpredictable situations that throw the network into total chaos, as highlighted by users. These sudden confusions, where one person says one thing and another confirms something else, stem from the fact that the BRT network is vast and varied, comprising shops of various kinds and types, including newsstands, tobacconists, and the like. Making it difficult to search for a specific point. Moreover, communication and parcel handling can be very different for each pickup point, creating a lot of uncertainty. One of the causes of the greatest confusion depends on the fact that they are not all the same. Some are managed directly by Bartolini, while others are affiliated points with a completely different management model. Pickup and delivery methods can vary depending on the type of shipment, and moreover, often when contacting the Fermopoints, there are no immediate certainties since the shop staff changes during the day and, as happens everywhere here, the different shift worker knows nothing about what happened before them. I agree with cartolibreria-cama that it is total confusion. Perhaps, once everything has been concluded, it would be a good idea to definitively part ways with this type of service.

heavenwelkin

·1 year ago

@cartolibreria_cama wrote:
It’s a mess, let’s hope for the best.. because this time I didn’t receive anyemail of Taking Charge, and if they mess up and the tracking doesn’t show up (that happened to me once), you can’t even get a refund.

You have to be aware that security and convenience usually don’t go hand in hand.

Usually these are businesses like (newsstands, bars, tobacconists) that, to make some extra money (around 50 cents per package), have to take on

- handling incoming parcels, keeping them safe, scanning the code and handing them over to the courier

- handling outgoing parcels (kept in custody for up to 14 days), registering them, delivering them and filling in the details.

And the problems double when the seller is conveniently located with the departure pickup point and the buyer chooses the destination pickup point service.

If you want, ebay offers the option to disable the pickup point service.

daxsisko

·1 year ago

@cartolibreria_cama said:
It’s a mess, let’s hope for the best .. because this time I didn’t receive any email of acceptance into charge, and if by chance they mess things up and the tracking doesn’t show up (this happened to me once) you can’t even get a refund.

put simply:

the email that arrives is only the confirmation that it has been taken in charge by the pickup point (and so for Ebay it has no value, since the tracking still doesn’t appear on the BRT site)

tracking happens later (as already pointed out before.....): this has value for Ebay since it can be verified on the courier’s website
so: I wouldn’t worry about whether the email arrived or not .... since practically it has no value at all in case of a dispute for an item not delivered...

onlyjody

·1 year ago

Same situation, in the end did everything go through fine? I don't know how much weight this email carries, but at least usually it gives you the peace of mind that everything was done correctly

heavenwelkin

·1 year ago

@onlyjody wrote:
Same situation, in the end did everything go through normally? I don't know how much value this email has, but at least usually it gives you the peace of mind that everything was done correctly

Aside from the acceptance email (which usually arrives after the fermopoint has scanned the barcode on the package), every fermopoint is a story of its own since they are usually private businesses that deal with other things.

If a fermopoint behaves fraudulently / dishonestly, it can carry out various actions to the detriment of the person sending / receiving a package.

If problems arise with the fermopoint or alleged ones, the responsibility almost always falls on the seller.

Best regards

onlyjody

·1 year ago

@heavenwelkin wrote:
@onlyjody wrote:
Same situation, in the end did everything go through normally? I don't know how much weight this email has, but at least usually it gives the peace of mind that everything was done correctly
each fermopoint is a story in itself since it's usually private businesses that do something else.

No, I looked at the BRT app of several fermopoints and they all have the same app with identical functionality regardless of whether they're tobacco shops/stores or any other type of business.
Then the acceptance email is generated by a BRT @ host (you can see this from the sender of the email you receive) and has nothing to do with the fermopoint, so if there are email generation issues at a given moment you'd run into them at any fermopoint you went to at that time. It makes sense to ask online for feedback, so if you see that others are receiving the emails regularly it means something isn't right.

The problem remains BRT's fault anyway because, unlike all the other operators, it neither sends the email immediately after scanning nor starts tracking immediately, so you have to make sure the person scanning the label does everything correctly or you only notice the problem once you've already been gone for a long time.

Too bad about this lack of attention to this aspect, because even though BRT has great rates I often end up choosing something else even if it costs more just so I don't have to live in constant anxiety.

heavenwelkin

·1 year ago

@onlyjody wrote:

No, I checked the BRT app at several Fermopoints and they all have the same app with identical functionality, regardless of whether they’re tobacconists/shops or any other kind of business.

I’m not denying that the procedures are standardized and the same for all Fermopoints....
I was referring to something else.....
When I wrote that every Fermopoint has a story of its own, I was referring to the correctness, seriousness, honesty, and the handling and safekeeping of parcels, where every Fermopoint has a story of its own.
50 cents per parcel doesn’t make anyone rich, but many do it because it increases customer traffic for them, at least on paper.
I’d like to see how many users who use the bar as a Fermopoint then stop to have a coffee or something else.......

Do you leave the parcel at the Fermopoint and then go away and thank them, or do you ask them to scan the code in your presence?
No, because most users leave the parcel there and walk away without having anything in hand.
Then the operator, when they have the time and the will, scans the parcels.
They could also do it at the end of the working day, or they could do it as soon as a parcel arrives, or maybe after some time.
They could put a parcel somewhere and forget about it
They could leave the parcel in an unattended place and ..........
They could decide not to scan the parcel because maybe, on the label, they read iPhone 16 Pro...

If you leave them the parcel and it doesn’t show up as received, what proof do you have to show that you left them the parcel?

onlyjody

·1 year ago

Well, this is a topic that, in my opinion, isn’t even worth considering. Obviously, if I’m told that for whatever reason the scan can’t be done while I’m there, I say I’ll come back later (then maybe I’ll never go back to that place, but I think that’s the best response to avoid pointless arguments).
Then if someone has built a relationship of trust with a particular Fermopoint and leaves their parcels there without a scan, that’s a personal choice and you’re aware of the risks you’re taking.

tuttosconti244

·1 year ago

It happened to me too yesterday and today, I think it's a BRT bug at this point, I have several shipments delivered to the Fermapoint that result as never taken over, let's hope for the best, the email is very important as it is needed for the package refund in case of loss, without it you lose the package and the money

marioelegio

·2 years ago

It seems that this notice was present yesterday, I'm reproducing it exactly from another post that complained about the same thing: ...... July 02, 2024 There are delays in the automatic creation of shipping documents for BRT, InPost, and Poste Italiane. They have not yet given us any resolution timeframe and the services may be temporarily removed from our platforms. As soon as the service is restored, you will be able to print the label directly from the after-sales page of your order.

hi

mario

giorgio4049

OP2 years ago

But, correct me if I'm wrong, are you talking about the automatic printing of shipping labels, right? I created the label successfully; it's the sticking point that seems unable to send the pickup request to BRT

marioelegio

·2 years ago

I think their system is down and that they therefore have general problems that can range from issuing labels to handling pickups, but these are just my assumptions.

hi

mario