Insufficient guarantees on mobile phone purchases | Rules and safety

ninic3871_zjfowm · 2025-08-08T16:06:44.224000Z

I’ve been an eBay user for several years and I’ve never had any problems until my last two purchases of discontinued high-end phones. The second-to-last time, the iPhone 12 started having problems after a month with no audio during calls; when I took it in under warranty, the official local service center told me that although the phone appeared new, it had been 'activated' 4 years earlier. The seller demanded a return at my expense and charged me a penalty, so in the end out of 380 euros I lost 100.Now, with a Sony S20SE, after 10 months it overheats and sends incomprehensible, uncontrolled messages to saved contacts, then falls from a height of one meter onto some fabric and practically melts, the screen progressively disappears and after a few hours it stops working: in these cases I don’t see sufficient protection either from the seller or from eBay

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Insufficient guarantees on mobile phone purchases | Rules and safety | eBay Italy