The buyer is asking for a return. Who pays for the return shipping?
The buyer is asking for a return. Who pays the return shipping?
I sold for €15+€15 for abroad. The buyer requested a return (I have until Nov 27 to decide). I paid €11.5 for shipping from Italy to Belgium.
Who pays the return shipping? Will ebay refund me the €1.50 it withheld as a sales commission? thanks to anyone who can help me
10 comments
heavenwelkin
·1 year agoYes, it will be “returned” to you; when the refund is issued, eBay will put back the 1.50 euros it took from you as selling fees.
heavenwelkin
·1 year agogood evening dinan_bay
If you have received a return request for an item not as described, you have to pay the return shipping.
So provide the buyer with a return label and attach it to the claim case the buyer opened.
Once you have received your item, you will then have to refund it.
}ricccww
·1 year agoI'm in the same situation, but shouldn't the buyer pay?
heavenwelkin
·1 year agoIf the buyer complains that they received a broken item, one that doesn't work, or one that doesn't match the description or the photos, then you will certainly receive a claim case for item not as described.
In this case you will need to provide the buyer with a return label yourself.
If instead the buyer wants to make a return because they have decided the item is no longer needed, or because they changed their mind, or because they expected something different, etc etc
In this case the return shipping is the buyer's responsibility.
But in these cases it should also be said that a private seller may not accept this type of return.
Kind regards.
ricccww
·1 year agoThanks a lot! I’m in the second situation, that is, I wouldn’t accept the return, what can I do? The buyer رفض the first offer of a partial refund and now I’ve been forced to request the return, but I’m not willing to pay even more for return shipping... I’d actually prefer that they keep the item and I receive the money.
heavenwelkin
·1 year agoIt depends on what kind of dispute the buyer wants to open.
If they open a dispute for item not as described, the procedure leaves you OBLIGED both to accept the return and to provide a return label.
If the buyer opens a simple return request, you can reject it by stating that you do not accept returns.
Of course, finding a solution that can satisfy both of you would be preferable....
If you want, you can give more details about what happened and why the buyer wants to return the item, and we’ll try to give you some advice.
Best regards.
dinan_bay
OP1 year agoIt seems to me that lately (Amazon docet) people have been taking a lot of advantage of the "easy" returns. A private seller is not a company and only their feedback is the guarantee of "honesty and transparency". If the listing says "no returns accepted" and eBay's system doesn't take that into account, what's the point? Instead, it should really help the buyer who reads both the feedback and the description make the right choice. If I have 500 all-positive feedback entries, there must be a reason, right? Now if a buyer with 11 feedback entries, used to shopping on Amazon with the "I'll just return it anyway" philosophy... that's not okay. I don't understand why eBay doesn't judge case by case instead of protecting sellers less and less, especially private ones.
sika700
·1 year agoThe issue of returns does not depend on the marketplace, transparency, or the seller's feedback... it is a matter of law.
handling returns for a non-compliant item is MANDATORY for everyone, both private and professional sellers... if then the crafty buyer opens it with the wrong reason, that's another story.
Kind regards.
heavenwelkin
·1 year agoFrom your profile I can see that you are a private seller.
As a private seller, YOU CAN REFUSE if a buyer opens a return request for any reason other than the item received not being as described.
If the buyer is inexperienced, they open a return case with you and you refuse it, and that's the end of the story.
If the buyer is a bit more savvy, they open a case for item not as described and in that case you are obliged to refund them after getting the item back.
It should also be added that a buyer who opens too many cases for item not as described gets flagged by eBay and may face restrictions on their account.
In conclusion, if you end up with a crafty and not-so-honest buyer, there is no law or regulation that can protect you.
Best regards.
epoca
·1 year agoBecause eBay sees Amazon as its competitor and behaves the same way, so that a buyer will buy on eBay rather than on Amazon. For this reason, 99.9% of disputes are decided in favor of buyers without asking for any proof of what was stated when the dispute was opened and handled, while sellers are asked for proof after proof, and even if these are provided and are clear and indisputable in favor of the seller, the disputes will always be resolved in favor of buyers.
The solution (for honest sellers) is not to rely on eBay for sales, especially for expensive items and collectibles, or else you sell on eBay knowing that as soon as a buyer opens a dispute, 99.9% of the time eBay will deduct the funds from the seller in favor of the buyer. STOP!!! no proof or reason matters.