The buyer says the iPhone is locked, but “Find My iPhone” was turned off before shipping | Rules and safety

faromania_it · 2025-10-16T16:51:57.030000Z

Hello everyone,I am an Italian seller. I sold an iPhone 14 Plus to a buyer with an account created in the United States, 1 day before the purchase.The buyer opened a return request saying the iPhone “doesn't work” because the passcode request screen appears. However, the phone was completely reset (“Erase Content and Settings”) and the “Find My iPhone” feature was disabled before shipping, so the device is not associated with any Apple ID and can be activated normally. The screen shown is simply the normal passcode request screen that appears after restarting any iPhone, not a lock or a defect. I have already opened a dispute and contacted support.eBay Italy told me that the case has to be handled by eBay USA and opened two internal reports to forward it. Has anyone had a similar case, where the buyer misunderstood the iPhone passcode request screen?What do you think is the best way to avoid a forced refund in a situation like this? Thanks in advance for any advice or experience you can share. Domenico (faromania_it)

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The buyer says the iPhone is locked, but “Find My iPhone” was turned off before shipping | Rules and safety | eBay Italy