But is it really impossible to return an item under Article 56 of the Consumer Code?
Is it really possible that you can’t get the right of withdrawal on this platform under art. 56 of the Consumer Code? I bought an item on Ebay, it arrived, I didn’t like it, and that same day I wrote to the seller that I would send it back and he refuses the withdrawal! Ebay washes its hands of it, in defiance of the law. This is the last purchase I make on this platform; once I’ve been proven right against this seller, I’ll delete my account.
3 comments
magic.cool
·4 months agoThe article of Law you cite applies only to purchases from commercial operators.
So NOT from the private seller you bought from, as they have already made abundantly clear to you.
I’ll also add that you knew exactly what you were buying, since the listing did not show any commercial brand but only a "model" number which, without a link to a manufacturer, by itself means nothing.
In fact, it says quite a lot: it’s an admission of "inspired by" used for decades to identify an obvious clone of a famous product.
In the post above mine they told you (not even too indirectly) what you should have done instead of asking for a refund because (I quote) "I didn't like it".
Now you only have one course left: report the seller for fraud.
With all the trimmings...
heavenwelkin
·4 months agoAs cizeta told you, if the sale involved the user you left negative feedback for, since they are a private seller they can decide not to accept a return.
Once you have opened a return request, you cannot open another complaint case (for example, for item not as described).
These are eBay's rules, so the only problem I see is that the buyer, not knowing eBay's rules well, didn't know how to handle things properly.
I'm sorry for the inconvenience.
Kind regards
cizeta1964
·4 months agoIf the seller is the one you left negative feedback for, and he’s a private individual (who sells items that are a bit "unusual" for a private seller, but that’s another story), then he may not accept returns for buyer’s remorse; it’s written in his listings with eBay’s approval.
The situation is different if the item is not as described; eBay doesn’t wash its hands of it, and the seller is forced to accept the return.