Spoiled food products, how can we protect ourselves? | Rules and safety

francescodlsrl · 2024-10-25T14:22:29.358000Z

Good evening, I bought some carob pods (still for sale) advertised as ORGANIC, and when they arrived they were all full of worms.I reported it to the seller, who immediately started insulting me, I took photos and videos, sent them to him, and all he did was reply to my calm and polite messages in an aggressive way and keep insulting me. Since I don’t think the sale of spoiled food is completely "legal" (that’s putting it mildly; in Italy it is punishable by a fine of €3,000 to €24,000), how can I defend myself? If I wanted to file a complaint, who should I file it against? Against E-bay, who will then provide the seller’s details to the competent authorities?

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Spoiled food products, how can we protect ourselves? | Rules and safety | eBay Italy