I have not received the sold item after refunding the buyer | Rules and safety

ubaldo4370 · 2024-01-01T18:29:36.324000Z

Good evening, in November 2023 I sold an item in Germany, I carried out careful double packaging and shipped it with an insured courier.The buyer receives it and writes to me right away that before opening it the package was visibly damaged on one corner (I have his emails on Ebay).Then after opening the package he sends me photos of the shipped item where it was obvious that it had broken in one spot, and he asks for a refund for the repair.So, having shipped with an insured courier, I open a reimbursement request with the Italian post office, the carrier I used for the shipment. The post office writes to me that after a careful investigation it turns out that the buyer accepted the package without reporting any damage and therefore they do not accept my claim, nor do they reimburse me. A few days later Ebay anyway forcibly withdraws, and without my authorization, the money for the full refund, from my bank account.The problem is that even today, 7 days after the money was taken from my bank account, the buyer seems to have disappeared, the return is marked as closed, and I have not received the item for which I paid the full refund. Now I feel robbed, do I need to file a report with the Public Prosecutor's Office for theft? In the end I had to unfairly pay the return of 1000 euros plus 25 euros for shipping (the buyer is in Germany) and I no longer have my item, does all this seem logical to you? Should I file a complaint with the Prosecutor's Office?

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I have not received the sold item after refunding the buyer | Rules and safety | eBay Italy