New account permanently suspended because of me? | Rules and safety

tamelick · 2024-02-08T12:34:44.217000Z

Good morning, I’m in a ridiculous situation. Even though I’ve used eBay for several years, my account was registered in another country (I was living abroad), so now that I’ve moved back to Italy I opened an account on Italian eBay to avoid customs duties, etc., since you can’t change the country. I opened the account yesterday and put 2 old comic books up for sale. I didn’t do anything else (purchases, messages with other users, etc.), so clearly I have no pending payments or anything else. Long story short, they suspended the account yesterday asking for ID documents, which I promptly provided. Today an eBay operator called me, asked a few questions, and finally reactivated the account.After a couple of hours, I got an email saying that the account had been permanently closed without explanation. I called Italian customer service and the security department says it can’t explain the reason for the suspension (even though he had it written in front of him). He says it’s not a mistake, but also that it’s not due to the two items I listed for sale. He says there’s nothing he can do to fix the problem, that I can’t open another account, and that I’ll therefore never be able to use Italian eBay again. If it’s not due to the items, then it must be due to me as a person (since I didn’t do any activity on that account), which seems totally absurd to me. Do you have any ideas or possible explanation? I’m dumbfounded. Especially by the fact that there’s no way to resolve it, so there must be some fundamental problem with my name, address, or something else. Thanks

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New account permanently suspended because of me? | Rules and safety | eBay Italy