Package not delivered - eBay help for seller | Rules and safety

grimaging · 2024-04-03T20:00:21.839000Z

I read the following from Ebay to the seller : "If after 3 working days you haven't been able to find a solution with the buyer, you can always ask us to step in and we'll be happy to help you. If you request our intervention, you will no longer be able to issue a refund. " What does Ebay's intervention consist of and why can the seller no longer issue a refund ?

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Package not delivered - eBay help for seller | Rules and safety | eBay Italy