How long should sales records be kept? | Rules and safety

onlyjody · 2023-06-17T13:06:35.102000Z

Since several buyers don't leave feedback, I keep having to save more and more photo/video files as proof of the items I prepare when I pack and ship sold items.eBay support told me I can delete them after 30 days from the date of delivery as far as their system is concerned, but they couldn't give me any information regarding PayPal, which on the other hand, reading in the forum, they say is 180 days. I don't even use it and I receive all payments into my eBay account; in the event of a PayPal dispute, how would I be contacted and to whom would I have to provide proof of that sale? Do they really need to be kept for 180 days?

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How long should sales records be kept? | Rules and safety | eBay Italy