Why does EBAY protect the buyer but not the seller? | Rules and safety

isabella.santos · 2023-12-15T11:38:17.834000Z

It’s been a while since I’ve sold or bought anything on Ebay. This morning I find out that a (pseudo) buyer had opened a dispute complaining that the item (a complete trio stroller) had not been shipped. First of all, the listing specified PICKUP ONLY so why on earth would I have shipped it??? Second, the buyer paid without having received any feedback from me: neither "yes", nor "no" nor "maybe". I never spoke to this person. They decided entirely on their own to make the payment of 109 euros and then filed a claim requesting a refund for the "non-shipment".Now, two months later, I find my account blocked and a request to pay the fees for resolving the dispute (obviously in favor of the "distracted" buyer).The amount is trivial (we’re talking about €5.80), that’s not the problem, and I’ve already paid it anyway, but the whole situation seems surreal to me! Why didn’t Ebay check the facts before the dispute, perhaps pointing out to the buyer that they had not read the listing and the sales conditions correctly, or that they had rushed to make the payment without the seller’s feedback? Why does it make me pay the dispute-resolution fees simply because I didn’t refuse the sale (in time), when I never accepted it in the first place? Maybe it’s the whole "accept - refuse" sales procedure that needs to be revised: payment having been made should not in itself constitute the seller’s consent to the sale!Obviously if there is a mistake the buyer has every right to be refunded, of course, but here the mistake is theirs, so why should I pay??

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Why does EBAY protect the buyer but not the seller? | Rules and safety | eBay Italy