eBay purchase problem | Rules and safety

match.a_88 · 2023-11-14T08:54:15.406000Z

Hi everyone, last week I bought two 5G routers from Ebay in a professional store with a German VAT number. Before making the purchase I asked the seller if he could issue me the invoice with the VAT number and whether it was a problem if I paid with Paypal, he told me that it was fine, I placed the order and sent the order number with the company details to which the invoice was to be made out, yesterday the seller wrote to me saying that he had split the order into two packages but when the courier arrived there was only one package and on the copy of the invoice there are the details of the eBay account and not the ones I had provided. Now if the second package doesn't arrive and he doesn't issue me the invoice can I do anything? The listing says that returns are accepted, can I do it even if the second package doesn't arrive and get the full amount back?

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