Returned at my expense, but the item does not match the title and description

Question

Good morning,I unfortunately purchased an item that does not match either the title or the description, since it is stated that the charger is original but in reality it is a fake and does not have the declared features.I started the return process, indicating that "The item did not match the description" and, after he wanted to know in more detail why the description does not match, he gives me his full address and tells me to include inside the package a note with my user ID and the reaso...

marioelegio · Accepted Answer

If the reason for the return is that "The item did not match the description" you are not required to pay return shipping costs. What the seller says is irrelevant. The seller must send you a prepaid label.If they do not do so within 3 business days, ask ebay to intervene: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=ch...