Returned for damaged item but with shipping insurance (me, the seller) | Rules and safety

ivstev_31 · 2025-03-02T03:59:25.190000Z

Hello, I sent a card as the seller, the same way I always send my cards, which have never had any problems. In this case, since it had a higher value, I decided to use eBay's web shipping and also insure the full sale value. The item arrived damaged and I was asked for a refund. How should I proceed? How is the insurance supposed to be used, and can it be used?

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Returned for damaged item but with shipping insurance (me, the seller) | Rules and safety | eBay Italy