Request for a review system for reviews/feedback | Rules and safety

cacci-matti · 2026-02-14T16:52:30.166000Z

Good afternoon, I’m here, for the first time, after yet another negative experience with eBay’s review/feedback system to point out a serious issue with it and ask that a system be implemented in favor of buyers, so that they can later modify the feedback they’ve given instead of only being able to remove it, thereby protecting those who are the ones making the mistake. Summary of a couple of significant negative experiences:1- I buy an electronic product from a private seller, the seller ships the item and when it arrives I discover that he blatantly lied. The item description said the internal battery worked when it did not. I leave NEUTRAL feedback reporting all the positive and negative aspects, item almost as described except for that detail, fast shipping and good packaging. I accompany the feedback with a comment that, according to the rules and to seller fans, is too inappropriate to be left there for everyone to see, namely that, given the negative experience, I did not recommend the seller. Feedback reported and removed, no point in appealing because the seller is ruled in favor, I was defamed even though everything that had been publicly written was true, but truth matters little. Defamation. Review removed. End of story. Was the buyer given the chance to edit it and correct the issue? So, to preserve their right to review the purchase of a product? no.2- I buy another electronic product from another private seller, the package arrives partially damaged and I report it in NEUTRAL feedback attaching photos of the packaging, fortunately the item inside had not been damaged but the packaging had been poorly handled. Again, feedback removed, why? because in the attached photos I would not have censored the sender’s identifying information that was written on the package, because obviously protecting the person who makes the mistake comes before protecting the buyer and the person who simply wants to leave an honest comment about the experience, without, this time, accompanying it with harassing phrases or allusions to “I do not recommend this seller.” Here too the complaint was useless, the feedback was, and I quote verbatim, “hidden” and is no longer visible, possibility to correct it? no, you made a mistake? eeeeh, that’s your problem. Next time you make another mistake? threats start right away like “all content in violation of these rules may result in further action, including restrictions, suspensions and loss of the ability to post reviews and/or Feedback and to exchange messages with other users”. Do you get it? there is no good faith, you made a mistake according to the rules? what does it matter if you are right? that’s it, yellow card, do it a second time? let’s start applying more and more restrictions. Your rights? what rights? you only have the right to open your wallet and keep quiet, leave only positive feedback and you’ll see that no one will ever complain, even if you have to state something false, you can see that you’ll never face restrictions there.

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Request for a review system for reviews/feedback | Rules and safety | eBay Italy