Request for a review system for reviews/feedback
Summary: The discussion concerns a request for a system for reviewing reviews or feedback. cacci-matti started the topic, which generated several responses from other participants, including cizeta1964, pollo_bionico, magic.cool, heavenwelkin, aracnotto, and marioelegio. However, the exact content of the responses was not provided, so specific details about the nature of the conversations or the opinions expressed are not available.
Good afternoon,
I’m here, for the first time, after yet another negative experience with eBay’s review/feedback system to point out a serious issue with it and ask that a system be implemented in favor of buyers, so that they can later modify the feedback they’ve given instead of only being able to remove it, thereby protecting those who are the ones making the mistake.
Summary of a couple of significant negative experiences:
1- I buy an electronic product from a private seller, the seller ships the item and when it arrives I discover that he blatantly lied. The item description said the internal battery worked when it did not. I leave NEUTRAL feedback reporting all the positive and negative aspects, item almost as described except for that detail, fast shipping and good packaging. I accompany the feedback with a comment that, according to the rules and to seller fans, is too inappropriate to be left there for everyone to see, namely that, given the negative experience, I did not recommend the seller. Feedback reported and removed, no point in appealing because the seller is ruled in favor, I was defamed even though everything that had been publicly written was true, but truth matters little. Defamation. Review removed. End of story. Was the buyer given the chance to edit it and correct the issue? So, to preserve their right to review the purchase of a product? no.
2- I buy another electronic product from another private seller, the package arrives partially damaged and I report it in NEUTRAL feedback attaching photos of the packaging, fortunately the item inside had not been damaged but the packaging had been poorly handled. Again, feedback removed, why? because in the attached photos I would not have censored the sender’s identifying information that was written on the package, because obviously protecting the person who makes the mistake comes before protecting the buyer and the person who simply wants to leave an honest comment about the experience, without, this time, accompanying it with harassing phrases or allusions to “I do not recommend this seller.” Here too the complaint was useless, the feedback was, and I quote verbatim, “hidden” and is no longer visible, possibility to correct it? no, you made a mistake? eeeeh, that’s your problem. Next time you make another mistake? threats start right away like “all content in violation of these rules may result in further action, including restrictions, suspensions and loss of the ability to post reviews and/or Feedback and to exchange messages with other users”.
Do you get it? there is no good faith, you made a mistake according to the rules? what does it matter if you are right? that’s it, yellow card, do it a second time? let’s start applying more and more restrictions. Your rights? what rights? you only have the right to open your wallet and keep quiet, leave only positive feedback and you’ll see that no one will ever complain, even if you have to state something false, you can see that you’ll never face restrictions there.
marioelegio
·6 months agoI agree with what the other users wrote: the feedback was removed because it was incorrect and had to be removed.
hi
mario
cacci-matti
OP6 months agoHere too, I’ll allow myself to keep replying individually to each reply/contribution. Dear marioelegio, thanks for your unquestionable judgment, which brought a nice 0% contribution to the discussion; I needed it (we needed it).
Bye
aracnotto
·6 months agoHi
in my opinion, you’d do well to spend two minutes of your time understanding the differences between a review and feedback, who to give them to and where, what you can write and what you can’t. Because, honestly, reading your feedback, whether positive, neutral, or negative, is absolutely infuriating!
cizeta1964
·6 months agoHi aracnotto, the funny thing is that the poster would like eBay to rethink its reviews/feedback system - which are not at all the same thing - instead of admitting their complete ignorance of how it works!
heavenwelkin
·6 months agoThe NICE thing is that ebay has increased the available characters to 500 (if I'm not mistaken) and PARADOXICALLY the more the user writes, the more they risk making the feedback non-compliant.
With 500 characters you could write a short novel 😎
cacci-matti
OP6 months agoHere too, I’ll take the liberty of replying individually. Dear aracnotto, since you brought up the point, I’m curious to know what this difference is that you briefly mentioned; perhaps you have a deeper understanding of it than I do, and I invite you to explain it better. And of course I thank you for going to dig through my private profile in the hope, as other users have done, of attacking me personally to avoid responding to the substance.
heavenwelkin
·6 months agoLet’s say that on eBay (but not only on eBay) excessive fussiness / problematic behavior from users is GENERALLY not considered because it’s “NICHE”.
Technically, these feedbacks wouldn’t be regular either and could be removed on request.
That the courier wasn’t able to find the address and that you called him a slacker is a subjective opinion that has little or nothing to do with the item purchased or with the seller.
This also isn’t a valid feedback, since depending on the experience the seller might be in exactly the situation of having to ship with 3 different tracking numbers, all perfectly regular and in line with eBay’s rules.
When you make this kind of purchase you need to add the items to the cart and then, if you find that the shipping costs haven’t been combined, ask the seller for combined shipping or contact them to find the best solution.
This also isn’t regular, as the shipping cost is written in the listing and when the buyer agrees to buy it means it’s fine.
If needed, you can contact the seller before buying to see if you can get a better shipping price.
Otherwise, don’t buy or accept the shipping price without complaining afterward.
In conclusion, I would invite the poster to read eBay’s rules regarding feedback:
https://www.ebay.it/help/policies/feedback-policies/regole-sui-feedback?id=4208
Kind regards
cacci-matti
OP6 months agoEven here, I allow myself to keep replying individually to the individual contributions. Dear heavenwelkin, like the aforementioned user pollo_bionico, thank you for digging through my profile to cherry-pick among my given feedback and delegitimize my criticism as if my personal mistakes were enough to dismantle an argument that goes beyond personal attacks. I’ve realized it’s a niche topic since, I imagine, many times the issue is resolved with a refund or because the buyer prefers to let it go to avoid getting worked up if it’s a small purchase; nevertheless, I don’t see why it should be any less important just because it’s not something that happens often. I raised a criticism and I’m waiting for a substantive reply, not for a copy-paste of the link pointing to the rules I’ve already read.
Best regards
heavenwelkin
·6 months agoBesides looking at your profile I also notice that you use the term "NICHE" ....
I had to go on google to understand.....
Anyway, the issue is simple.
When you receive an item that is not as described or only partially not as described and open a dispute, you have to choose between:
1) Full refund, provided the item is sent back at the seller’s expense
2) Partial refund agreed with the seller while keeping the item.
The seller is only obligated to eBay with regard to the first option.
Option two is optional and at the seller’s discretion.
If you enter into a discussion with the seller who does not want to refund you partially because you found minor defects.
or
If you contact the seller but they do not reply.
You can only use option 1 by following the procedure.
If you decide you want to keep the item but leave the seller a less-than-flattering feedback, you can do so by following the feedback rules.
If you make a mistake when leaving feedback, it will be removed.
END OF STORY.
Besides, eBay has also adopted a strategy to protect sellers from PROBLEMATIC users who do not properly use the refund procedures, which are FREE for buyers in the case of items not as described.
By default, the MOST RELEVANT feedback is shown, so any attempts to undermine sellers’ reputation are MITIGATED.
Best regards.
magic.cool
·6 months agoI repeat once again what I often say here: the forum always proves to be an inexhaustible source for updating the black-list...
cacci-matti
OP6 months agoAlso here, I’m replying individually to the valuable contributions in this topic. Dear magic.cool, help me understand, I’d like to understand, what is your contribution to this discussion/topic. What is it? a user reports a problem, a critical issue and, instead of addressing the discussion on its merits in a civil way, you prefer to reiterate that certain content is not welcome and anyone who posts it is put on a blacklist as if they were a political enemy? you too, thanks for your useless contribution, we needed it (I needed it).
pollo_bionico
·6 months agoSo ... you have 44 feedbacks. You left 5 neutral, one negative, and others removed. There's no denying it, either you're the unluckiest user on eBay or you're a first-class pain in the ass.
cacci-matti
OP6 months agoHere too, I’ll reply one by one. Dear pollo_bionico, since when do people snoop on users’ private profiles to attack them personally and not respond to the substance of the issue raised? If I had had 400 feed, what would have changed? Is there a fixed threshold that decides who has the right to speak on an issue and who doesn’t? Do you decide that? thanks for your utterly useless comment.
cizeta1964
·6 months agoBut in all this... Return the product - at the seller's expense, who if they want the product back has to pay the shipping costs upfront - and be fully refunded, no?
cacci-matti
OP6 months agoI’ll respond to each point one by one. Dear cizeta1964, a question: why must I absolutely return the product to the seller? If I’m not interested in a refund because, for example, between the shipping costs I’d have to pay upfront, the package to send back, and ordering the same item from another seller, it ends up being too inconvenient for me, why should I use this option? If we’re talking about a minor defect that is still there, why am I not free to say so? Or do we always have to frame it as either totally satisfied or totally refunded? What are feedback for then?
cizeta1964
·6 months agoDear cizeta1964, a question: why do I have to return the product to the seller no matter what? if I’m not interested in a refund because, for example, with shipping costs to pay upfront, the package to send back, and having to order the same item from another seller, it’s too inconvenient for me, why should I have to use this option?
Simple answer: because that’s how eBay works, and you can’t expect a choice that is solely yours and personal to come at the seller’s expense, who surely - if only because they’re required to - would have been willing to replace it.
But you really know very little about eBay and how it works: return shipping costs do not have to be paid upfront; the seller pays them through a prepaid label.
what are feedbacks for then?
As above: feedback describes the entire transaction, not the item and not the seller, but you don’t complete it because for totally personal and debatable choices you don’t want to return the products. In distance transactions, it can happen that you have to return the wrong/non-compliant item; if you don’t, it’s your choice, no one is forcing you, you should write that too in your useless and bizarre feedback.
You still have a lot to learn about how eBay works, before writing nonsense in the community about feedback revisions.