Return request then canceled by the buyer | Rules and safety

mariaru15 · 2024-11-22T14:51:35.228000Z

I sold an item for which, later on, a return process was started. Since the reasons were not valid and the item had also been visibly damaged by the buyer, I refused. At that point, the buyer gave up the return, stating so twice via messages through eBay. However, the platform keeps asking me to accept the return and tells me that my funds are blocked. I try to contact phone support without success. What can I do?

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Return request then canceled by the buyer | Rules and safety | eBay Italy