Refund request for damaged item

Vinyl record shipped with UPS in a tried-and-tested package with never any problems, the buyer contacts me for a refund because the package and the record are said to be damaged, first claiming that the package was left in the condominium garden, then in the building lobby in his absence; when I refuse, he opens a dispute, sends photos of the package and the damaged record, I do a search on the UPS site and according to the courier’s report there is a photo of the package perfectly intact and left at the entrance to his apartment at his request because he was not home; I send everything to eBay... eBay rules against me despite the buyer’s blatant dishonesty, what can I do about it?

minicuccio60

1733 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

heavenwelkin

·2 years ago

View listings

@minicuccio60 wrote:
A vinyl record shipped with UPS, packed in a tried-and-tested package, never had any problems. The buyer contacts me for a refund because the package and the record are allegedly damaged, first claiming that the package was left in the condo garden, then in the building entrance hall in his absence. When I refuse, he opens a dispute, sends photos of the damaged package and record. I check the UPS website and the courier report shows a photo of the package perfectly intact and left at the entrance to his apartment at his request because he was away from home. I send everything to eBay... eBay rules against me despite the buyer's obvious dishonesty. What can I do about it?

eBay usually, in these cases, follows the regulations of Visa/Mastercard payment services and derivatives such as PayPal.

If a seller receives a dispute for an item not as described, the only "wise" thing to do is to get the item back at their own expense.

Once you have the item back, if you receive something different you can file a report and then appeal to eBay, attaching the evidence + report, and see how the appeal develops.

Try to get the item back, don't dig in your heels, because then you risk that if you don't provide a return label within the required time, you lose both the item and the refund money.

Kind regards.

daxsisko

·2 years ago

View listings

@minicuccio60 wrote:
Vinyl record shipped with UPS, with a tried-and-tested packaging, never any problems. The buyer contacts me for a refund because the package and the record are said to be damaged, first claiming that the package was left in the condominium garden, then in the building lobby in his absence. When I refuse, he opens a dispute, sends photos of the package and the damaged record. I do a search on the UPS website and the courier's report shows the photo of the package perfectly intact and placed at the entrance of his apartment at his request since he was away from home. I send everything to eBay... eBay rules against me despite the buyer's blatant dishonesty. What can I do about it?

you've been on eBay for years, even as a seller........ in my opinion you should know it by heart, if only for the simple fact that you should know eBay's rules..... or just have read the forum and/or sites where there are hundreds of these cases (or similar ones.....)