Mandatory refunds & untracked shipments
Currently, in the case of untracked sales, the buyer has the option to declare the item as "not received". This automatically blocks the transfer of the relevant funds to the buyer until the refund has been issued.
Assuming the buyer is acting in good faith, this eBay automation, in fact, forces the seller to use tracked shipping (more expensive) at the expense of the cheaper options.
In the case of book shipments, for example, the seller's statement that no refunds will be made remains pointless if the buyer chooses, at their own risk, the untracked "Piego Libri" shipping option. In practice, eBay still blocks the credit until the item is refunded, encouraging "bad faith" behavior by buyers.
eBay should therefore acknowledge that by choosing untracked shipping, the buyer also accepts the risk of non-delivery and therefore agrees not to request refunds from the seller, removing the ability to trigger automations that block the transfer of funds.
actar80
·3 years agoThe solution is not to offer untracked shipping; on eBay it really isn’t worth it. If you, as the seller, offer it, you automatically take on the risk that the buyer will choose it. If the seller includes untracked shipping, the buyer (who often just pays by default and doesn’t even read) has no responsibility.
heavenwelkin
·3 years agoeBay does not directly handle payments and cannot make decisions that are so different from the regulations that govern credit cards and their derivatives (paypal, applepay, googlepay, etc).
If the buyer is protected by paypal or by their banking network, it makes no sense for eBay to apply rules that conflict with the various electronic payment networks.
If the buyer does not feel protected by eBay, they can open a dispute with paypal, and if they do not feel protected by paypal, they can open a chargeback request through their banking network.
Kind regards