Hello,I read the Ebay Guarantee - When the item received by the buyer does not match the listing but I can't understand when an item is consistent with the description and when it is not.I’m asking because I sold an item, and the buyer asked for a refund for wrong item.Now I would like to understand whether I am required to refund or not.The listing in question:in the photos, it shows the item I actually shippedin the listing title (and in the description) the item name is incomplete a...

Yes, it’s a simple return request that you can refuse, and for eBay the case is closed. But (and there is a but) the buyer, forced to be stuck with an item they don’t want, could open a claim with PayPal and/or through the bank that issued the payment. In this case you would very likely find yourself having to refund the buyer for the TOTAL COST OF THE ITEM INCLUDING SHIPPING COSTS, and it is by no means 100% certain that you will get the item back because it depends on how the chargeb...

Refund - Item not as described - what does that mean? | Rules and safety

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Refund - Item not as described - what does that mean? | Rules and safety | eBay Italy